Get answers
Frequently asked questions
  • For new clients:

    Schedule a free 15 minute phone call consultation through our online scheduler or fill out the “Contact us” form.

    When requesting a free consultation, please watch your email (including spam folder) for confirmation and instructions to complete 2 brief forms before your call.
    For established clients:

    Log in to the portal.

    Forgot how? Reach out using the “Contact us” form.

  • We will review the intake and policy paperwork at the beginning of our first session and answer any questions you have about the process. In our first few sessions, we will discuss your current concerns. The best therapeutic relationship is built on a foundation of trust and mutual understanding. We want to understand you and the life story that shaped you or your child into the person you are today. We use multiple approaches such as cognitive-behavioral therapy, dialectical behavior therapy, social skills training, solution-focused therapy, and positive psychology. By the end of the first session, we will set some goals, discuss how often we need to meet, and set up a schedule.

  • You have the opportunity to choose a provider that’s the best fit and the best partner for you! We are not in-network with any insurance companies. We want to be able to offer a full range of confidential, customized services to our clients with the focus and frequency that’s set by you and your psychologist.

    Usually diagnoses are a first goal of therapy. However, we can also offer services that are not dependent on a specific diagnosis, something that insurance usually requires.

    You may be able to use your out of network benefits or HSA card to work with us. We would provide you with a Superbill, which is an invoice along with some specific diagnostic codes that explain why you have come to seek help. You would be responsible for the full fee before the start of each session. Then, you would submit the Superbill to your insurance company for a full or partial reimbursement, depending on the guidelines of your insurance plan. Please call your insurance company to learn more about your specific benefits, whether these charges will apply to your deductible, and how to complete this process. This is your responsibility as a client.

    Here are some suggested questions to ask your insurance company so you know what to expect in terms of coverage. Your medical coverage may be completely different than your mental health coverage.

    Do I have a mental or behavioral health policy with out-of-network benefits?

    Do I have an out-of-network deductible?

    What is my out-of-network deductible?

    What happens when I meet my deductible?

    Do I have a co-pay or co-insurance?

    Is a referral required from my primary care physician?

    Do you cover CPT codes 90791, 90834, 90837, or 90847? Do you require prior authorization?

  • You have the opportunity to choose a provider that’s the best fit and the best partner for you! We are not in-network with any insurance companies. We want to be able to offer a full range of confidential, customized services to our clients with the focus and frequency that’s set by you and your psychologist.

    Usually diagnoses are a first goal of therapy. However, we can also offer services that are not dependent on a specific diagnosis, something that insurance usually requires.

    Our fees range from $165-$295 per hour, depending on the scope of services being provided. In accordance with the No Surprises Act and the Good Faith Estimate requirement, fees will be clearly discussed and provided in writing prior to the first appointment. All policies will be reviewed at the first appointment.

    We work closely with each person who contacts us to connect them to our services or to help them find other providers when needed.

  • We accept all major credit cards. If you participate in a FSA, HSA, or HRA you may be able to use those funds towards therapy services. Please check with your insurance company’s  member benefits department for details.

  • Yes! In compliance with federal law, beginning in 2022, Thrive Collective will provide a GFE to all existing therapy clients and will include a GFE with intake paperwork for new therapy clients. As always, we will continue to provide an individualized testing proposal for any psychological services that are requested or recommended.

    According to information provided by the government with the “No Surprises Act” (which applies to all medical and psychological care providers) you have the right to receive a “Good Faith Estimate” explaining how much your care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance (private pay clients like you) an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit or call (815) 421-9010.

  • If you do not show up for your scheduled therapy appointment or you have not notified us at least 48 hours in advance, the full session fee will be charged to your card on file. This includes your first session as well. Late cancellation fees and missed appointment fees are not usually reimbursed by insurance. Balances must be paid in full before additional sessions can be scheduled.

  • Drs. Menon and Terry are dually credentialed. What does that mean for you?

    Our credentials and experience in clinical and school settings make us uniquely qualified to collaborate with families and schools/colleges. We understand the important role that each team plays in a child’s education and a young adult’s transition to higher ed and beyond.

    What is a school psychologist?

    A school psychologist is a  psychology professional trained in behavioral, educational, and social theory and interventions. Both Drs. Terry and Menon are nationally certified school psychologists and have completed postdoctoral specialty training as well. You can learn more about school psychologists here.

    What is a clinical psychologist?

    A clinical psychologist is a mental health professional with highly specialized training in the diagnosis and psychological treatment of mental, behavioral and emotional disorders. These needs may require focused training and treatment skills, which we can offer.

  • We each have training in behavior theory and coaching but we are not officially ABA certified. While working together, if we think this service will be a good addition, we will refer you to someone we trust.

  • Every case is a shared case at Thrive Collective. With your permission, Dr. Menon and Dr. Terry will review client progress periodically and collaborate on strategies and next steps together, as your treatment team. We also offer ways to personalize your service with digital tools and reliable supplemental resources. These options will be discussed as part of your treatment plan.

  • Psychological evaluations are customized to answer specific questions about skills and diagnoses, if needed. Some are brief, others can be more comprehensive. A typical evaluation includes an intake, followed by 3-5 appointments. They can be completed using a combination of virtual and in-person sessions. Example:

    • 90-minute consultation and intake interview
    • 4-6 hours of testing across 3-5 appointments
    • 90-minute feedback session with a detailed report

    Evaluations may also include school observations or attendance at school meetings.

  • “I tried to manage on my own for a while  but now I need a different perspective.”

    “I’ve got some big changes happening to me and I’m stressed.”

    “I want to learn more about myself and tackle some goals in my life. I want to take charge and drive some changes in my life.”

    “I’m worried about someone in my life.”

    “I’m in over my head with parenting and helping my child.”

    Therapy and parent coaching offer so many benefits and ways to carve out time to take care of yourself!

    • Gaining a better understanding of yourself, your goals and values
    • Building communication and other skills to improve your relationships
    • Resolving issues and old patterns that made you feel trapped before
    • Learning new ways to deal with stress and anxiety
    • Managing anger, grief, depression, anxiety, or stress with a professional partner
  • The professionals at Thrive Collective do not prescribe medication.

    If at any time we believe medication would be an appropriate option to combine with therapy, then we can work with your primary care physician, psychiatrist or we would be happy to provide you a referral.

    Research supports the idea that medication can be very useful in helping you feel better and reduce some of the symptoms associated with mental health issues. However, medication by itself does not explore the reasons that created the long-term mental and emotional pain. Through therapy, we can focus on the underlying issues and teach you some new skills and tools that can be used to prevent recurrences.

  • We take your privacy and confidentiality very seriously. Throughout our practice, we have engaged safeguards and HIPAA compliant systems to protect you and your information. Ethical principles outlined by the American Psychological association as well as Federal and State laws, protect the communication and relationship between a patient and a therapist. No information can be disclosed without written permission. Exceptions include:

    • We are required to report suspected child abuse or dependent adult or elder abuse.
    • If a patient is threatening serious bodily harm to another person/s, we must notify the police and inform the intended victim.
    • If a patient intends to harm himself or herself, we will make every effort to enlist their cooperation in ensuring their safety. If they do not cooperate, we will take further measures without their permission that are provided by law in order to ensure their safety.
A note on insurance

Thrive Collective is an out-of-network provider with ALL insurance companies. This means that payment is due at the time of your service or session.

Need something else?

If you’re not able to find the answer you’re looking for, don’t hesitate to contact us.